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MTI (Bank of New York) New
York, NY May
2006-current
Tech Support (Contractor)
• Serviced PC hardware and software for more than 1000
users at three locations.
• Diagnosed and resolved workstations connectivity issues
including connections to networks, printers
and peripherals.
• Serviced PC hardware and software for more than 1000
users at three locations.
• Performed troubleshooting for Microsoft Windows 2000/XP,
Lotus Notes and Microsoft office suite.
Bank of America New
York, NY July
2005-October 2005
Webmaster (Contractor)
• Designed Global Markets Trading and Technology intranet
site using Microsoft SharePoint and Microsoft
FrontPage to provide valuable and timely information to users
across the department
• Delivered the site on time with a breakthrough design
which allowed the site to be 100% user maintained.
• Developed the first SharePoint site at the firm to
integrate traditional graphic design methodologies.
Computer Technical Services Bronx,
NY May
2004-Janurary 2005
PC Support
• Maintain and repair network systems for private elementary
schools and small businesses.
• Install network cabling and configure PCs for network
use.
• Perform on-sight repairs on a variety of PC components,
troubleshoot network issues, and image hard drives.
Customer ADDvocate LLC. New
York, NY September
2003-March 2004
Web Designer and Office Manager
• Responsible for design and maintenance of two corporate
websites and a corporate intranet using SharePoint.
• Installed, upgraded and maintained Windows 98/2000/XP
hardware and software components for
20 salespeople, staff and managers at this
telecom startup.
• Additional duties included answering remote support
calls, desk support and troubleshooting.
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